DILLON CHAPPELL

chappell.dillon@gmail.com | 847-975-6697 | linkedin.com/in/dillon-chappell | github.com/BloodiestChapel | Kenosha, WI

Software developer and infrastructure engineer with a B.S. in Computer Science and hands-on experience spanning enterprise datacenter operations, containerized homelab environments, and full-stack development. Proficient in Python, Java, C++, and JavaScript, with practical depth in Linux, Docker, CI/CD tooling, and network automation. Currently working as an independent IT contractor, delivering NAS deployments, network infrastructure builds, hardware repair, and general IT support for local clients; previously maintained 1,000+ endpoint environments under ITSM workflows and provisioned GPU server infrastructure at cloud datacenter scale. Bilingual (English / Spanish).

TECHNICAL SKILLS

Languages: Python, Java, C++, JavaScript, C#, PHP, MySQL, HTML/CSS, Visual Basic

DevOps & Infra: Docker, Proxmox, Linux (Debian/Ubuntu), TrueNAS, Traefik, OPNsense, VLANs, VPNs

Tools & Platforms: Git/GitHub, VS Code, ServiceNow, Portainer, Pi-hole, Home Assistant, Plex/Jellyfin

Concepts: Containerization, Virtualization, Reverse Proxy / SSL, DNS, RAID/ZFS, Network Security, ITSM

EXPERIENCE

Datacenter Technician III/Second-In-Command · Microsoft via TEKsystems — Fairwater Datacenter

2025 – Present

  • Provision and deploy GPU servers at hyperscale, configuring hardware and validating functionality within rapid-deployment SLAs.
  • Manage structured copper and fiber cabling across large production datacenter footprints, maintaining compliance with cabling standards.
  • Perform hardware lifecycle operations — NIC, drive, and memory replacement/installation — plus component auditing to ensure asset accuracy.
  • Support critical environment operations, including monitoring and maintaining mechanical and electrical infrastructure to ensure uptime and safety compliance.
  • Serve as second-in-command lead across all operational areas, stepping in to direct daily activities and decision-making in the lead’s absence.
  • Troubleshoot and resolve infrastructure tickets in a high-velocity environment, directly supporting compute availability for cloud workloads.

Technical Support Admin II · Advocate Condell Medical Center

2022 – 2025

  • Diagnosed and resolved hardware, software, and network incidents across a 1,000+ endpoint clinical environment, minimizing downtime in patient-care settings.
  • Led incident response during the CrowdStrike global outage, recovering hundreds of systems; team was first in the Advocate region to achieve full resolution.
  • Managed tickets end-to-end in ServiceNow, documenting resolutions and contributing to a growing knowledge base for recurring issues.
  • Partnered with cross-functional teams to escalate and track complex infrastructure problems through to root-cause resolution.

Repair Technician & Web Developer · All In One Repair

2021 – 2022

  • Diagnosed and repaired phones, laptops, and desktops with a 90%+ on-time success rate, translating technical findings into clear customer communication.
  • Built and customized the company’s customer-facing website using HTML and CSS, improving online presence and lead intake.

PROJECTS

Self-Hosted Infrastructure Homelab

Proxmox · Docker · Traefik · OPNsense · TrueNAS · Home Assistant

  • Designed and maintain a full-stack self-hosted environment running containerized services (Portainer, Pi-hole, Plex, Jellyfin) across a Proxmox virtualization cluster.
  • Configured OPNsense as the network perimeter — firewall rules, VPN tunnels, VLAN segmentation, and traffic shaping for multi-zone security.
  • Deployed Traefik as a dynamic reverse proxy with automated Let’s Encrypt SSL certificate provisioning for self-hosted services.
  • Managed TrueNAS ZFS storage pools for networked backups, SMB shares, and media hosting with RAID redundancy.
  • Automated smart home device orchestration via Home Assistant integrations, treating the homelab as a continuous integration target.

Personal Projects (Multi-Language)

C++ · Java · Python · JavaScript — github.com/BloodiestChapel/Personal-Projects

  • Maintains a public GitHub repository containing personal and academic projects across C++, Java, Python, and JavaScript/HTML, demonstrating breadth across systems and web-oriented programming.

RISC-V CPU Simulator (CSCI-463)

C++ — github.com/BloodiestChapel/CSCI-463

  • Implemented a RISC-V instruction-set simulator in C++ as part of NIU’s computer architecture coursework, including instruction decode, register file management, and memory modeling.

3D-Printed Homelab Hardware

FreeCAD · SolidWorks controls · FDM printing

  • Designed and printed functional hardware components (Ethernet jack mounts, cable tie-downs, PCIe adapters, custom rack brackets) using FreeCAD, applying engineering design principles to real infrastructure needs.

EDUCATION

B.S. Computer Science · Minor: Environmental Science Northern Illinois University, DeKalb, IL

A.S. Science College of Lake County, Grayslake, IL

CERTIFICATIONS & ADDITIONAL

  • CCNA (In Progress)
  • HackerRank SQL (Basic) Certificate
  • freeCodeCamp Responsive Web Design Certificate
  • IBM Master the Mainframe 2020 — Level 2
  • Bilingual: English & Spanish (professional proficiency)